Logo Coeur de Roses

General conditions

for workshops, meetings and light circles/ also Additional General Conditions for retreats or spiritual journeys

1. Liability

Lichtwerk & Hartzaken has professional liability insurance for hypnotherapy/integrative psychotherapy/coaching. Lichtwerk & Hartzaken, Désirée Vogelers, other facilitators or the organization of the accommodation are not liable for any physical, material or immaterial damage on any other level than that and occurring during or after the workshops, retreat and associated activities, meeting and the outward and return journey and anything that may result from this. Work methods do not guarantee improvement and/or healing in case of medical complaints, and may only be used in addition to and never instead of a regular treatment method. The course participant/client remains at all times responsible for their own physical and mental health and the decisions to be made about it. It is the responsibility of the course participant/client to inform Lichtwerk & Hartzaken correctly about all matters concerning the mental and/or physical health of the course participant/client which could be relevant to the content of the workshop/retreat/meeting.

2. Good mental and physical condition

To follow the workshop, retreat or meeting a stable emotional, mental and physical condition is required. If you are (have been) under treatment by a psychiatrist, psychologist or other professional and your condition is not yet completely stable or you are still on medication, please indicate this before booking anything with Lichtwerk & Hartzaken or Coeur de Roses. It does not mean that Lichtwerk & Hartzaken cannot do anything for you. Sometimes there is knowledge, permission or consultation needed with you and your doctor/specialist or family doctor. If you use alcohol or drugs excessively, we advise you not to book a workshop, retreat or meeting with Lichtwerk & Hartzaken. Also during the retreat/workshop excessive use of alcohol, drugs or hallucinogenic drinks is not allowed.

3. Complaints procedure/membership of the Dutch Professional Association of Hypnotherapists and registration.

Lichtwerk & Hartzaken believes that good service to clients & course participants is important. Lichtwerk & Hartzaken is a registered member of the NBVH (Dutch Professional Association of Hypnotherapists), membership code 13007. In case the guidance gives ground for a complaint, please report it to Lichtwerk & Hartzaken, 17 Promenade des Fossés. Lichtwerk & Hartzaken will do everything possible to resolve your complaint as soon as possible and to your satisfaction. Should this not be sufficient, client/course participant can turn to the NBVH. The client can also visit the website of the NBVH for an extensive overview of the applicable terms and conditions. Lichtwerk & Hartzaken is also registered in the Register of Complementary Care Professionals (RBCZ) and in the register of the S.C.A.G. (Foundation for Complementary and Alternative Medicine). With this, Lichtwerk & Hartzaken complies with the conditions of the WKKGZ (Act on Quality Complaints and Disputes Care).

4. Confidentiality & AVG (General Data Protection Regulation).

We do our best to ensure your privacy. This is also regulated in the AVG. This means that we carefully handle your personal and, if applicable, medical data and ensure that unauthorized persons do not have access to your data. As a therapist, I have a legal duty of confidentiality (professional secrecy). Your provided data and the information obtained during the workshop/retreat will be treated confidentially and used only for e.g. anonymous use during peer review. The data on the registration form (meeting/workshop) will only be used to facilitate the workshop. The registration form will be destroyed no later than 2 months after the workshop unless you have indicated that we may keep you informed of future activities. In that case we will keep your data for that purpose. In case of a retreat, you do not fill in a registration form but an intake form. In that case the privacy rules in the separately provided General Terms and Conditions for Therapy & Coaching to which this form is an addition apply.

In case of both a retreat, light circle and a workshop your data will, if necessary, be shared with the other facilitator(s) directly connected to the retreat or workshop of Lichtwerk & Hartzaken.

A small part of the data you provide will be used for financial administration so that I or my administrator, can prepare an invoice or the bookkeeper can do the tax return.  Of online Light workshops or Light Circles, recordings are made which are sent to participants as a replay.

Should I want to use your data for any other reason, I will inform you first and ask your explicit permission. An exception can only be made in case of a legal obligation to provide information or in the context of a complaint disciplinary procedure.

Finally, it is possible that during the workshop/retraite/meeting pictures are taken which can be used for publications. If you do not want this, you need to inform Lichtwerk & Hartzaken in writing in advance. If you do not respond, participation in the workshop/retreat/meeting means that you agree to the use of photographs in which you are shown.

5. Privacy on the bill

The bill you receive contains the following information:

  • Name, address and place of residence;
  • Date of birth;
  • The date of treatment/meeting;
  • A brief description of the treatment/meeting such as, for example: hypnotherapy in group;
  • The cost of the workshop/retreat/meeting.

Light circles, workshops and spiritual retreats are not eligible for reimbursement by the health insurance company.

6. Change of conditions

Unless otherwise agreed in writing, the registration conditions may be changed by Lichtwerk & Hartzaken. Changes will be announced at least ten (10) calendar days before they take effect by personal notice or general publication on the website of Lichtwerk & Hartzaken.

7. Questions about the workshop, retreat, meeting, light circle or elaboration

For business or inner questions, also after a workshop/retreat, please call the office T: +31 (0)6 38145754 or send an email to: info@lichtwerkenhartzaken.nl

8. Registration workshop/retreat/meeting/light circle Registration

Voor zakelijke vragen of innerlijke vragen, ook na afloop van een workshop/retraite, kun je bellen met het kantoor T: +33 (0)7 80 01 53 17 of een email sturen naar: desiree@coeurderoses.nl

9. Registration workshop/retreat/meeting/light circle Registration

By your registration for the workshop/retraite/meeting such as a light circle or light workshop you agree with these General Conditions for Workshops. Registration for the workshop can be done by phone (+31 (0)6-38145754) or via e-mail info@lichtwerkenhartzaken.nl.

Your participation in a meeting/workshop is final when:

  • the registration form has been signed and returned by you;
  • you have received a confirmation of participation from us;
  • and the registration fee has been paid.

Your participation in a retreat is final when:

  • the intake form is completed;
  • The General Conditions for Therapy & Coaching have been signed and returned by you (this does not apply to the journey the God (in) in you;
  • The Additional Terms and Conditions for Retreat (or this form) has been signed and returned;
  • the intake interview has taken place and we have confirmed your participation;
  • AND the registration fee has been paid.

10. Payment

After registration for a workshop/light workshop/meeting/retreat/light circle a confirmation of the registration and details regarding the payment (or invoice) will be sent to the registrant. The full workshop/retreat fee needs to be transferred, stating first and last name and date of the workshop/meeting/retreat/light circle:

IBAN NL13 INGB 0005 88 69 10 in the name of D.C.J. Vogelers. The full amount (or deposit, if agreed upon together) needs to be paid no later than 14 days after registration for a workshop/meeting/retreat into the above account. This (14 days after registration) is also the period of reflection, after that cancellation is no longer possible. Should the workshop take place within these 14 days, then the amount should be in the above account at the latest 3 days before the workshop starts. Also if you use a discount, the payment period may vary. When this is the case, it will be explicitly communicated. If payment is not received on time, we reserve the right to de-register you and offer your place to someone else.

11. Absence

In the unlikely event that you cannot participate in the workshop, for example due to illness, you can rebook your participation in the workshop to another workshop. You pay a 25 euro administration fee. If you are ill or unable to attend, please contact desiree@lichtwerkenhartzaken.nl or +31-638145754. Refund of the paid workshop fee is unfortunately not possible due to organizational expenses that Lichtwerk & Hartzaken makes in advance. For the retreat, light circle and light workshop, rebooking to a next retreat/light circle/light workshop is not possible, nor is a refund possible. You always pay the full workshop of retreat amount. If you want to participate in a next retreat/light circle/light workshop, you have to pay the full amount again. Therefore always take out your own cancellation insurance for the retreat as well as travel insurance. In case of online light circles/light workshops via zoom you will receive the recording to watch at home. 

12. Preparation for the workshop/retreat

For the workshop and retreat we recommend that you bring the following items:

  • slippers or socks for the workshop room;
  • pen and paper for taking notes;
  • comfortable, closed shoes for any walk in the area.

Please be present at least 15 minutes before the start of the workshop

13. Cancellation of workshop/retreat by Lichtwerk & Hartzaken

In case of insufficient registrations, illness of the teacher or situations of force majeure, Lichtwerk & Hartzaken reserves the right to cancel the workshop/retreat/light circle/light workshop. Students will be informed as soon as possible by e-mail, and in case of cancellation within two days before the start of the workshop also by telephone. If the workshop/traite is cancelled by Lichtwerk & Hartzaken, the entire workshop fee/traite fee will be refunded within 10 days after receipt of the relevant account number unless an alternative date is offered.

14. Intellectual property materials Lichtwerk & Hartzaken

The course materials provided by Lichtwerk & Hartzaken remain the intellectual property of Lichtwerk & Hartzaken and are intended solely for the student’s own use. Any other use of these materials, such as for distribution or commercial purposes, is not permitted. 

IBAN NL13 INGB 0005 88 69 10 t.n.v. D.C.J. Vogelers. Het gehele bedrag dient uiterlijk 14 dagen na aanmelding van een
workshop/bijeenkomst/retraite op bovenstaande rekening te staan. Dit (14 dagen na aanmelding) is tevens de periode van bedenktijd, daarna is annuleren niet meer mogelijk. Mocht de workshop binnen deze 14 dagen plaatsvinden, dan dient het bedrag ten laatste 3 dagen voor aanvang van de workshop op bovenstaande rekening te staan. Ook als je gebruikt maakt van een korting, kan de betaaltermijn afwijken. Wanneer dit het geval is, wordt dit expliciet gecommuniceerd. Als de betaling niet tijdig bij ons binnen is, behouden wij ons het recht voor om je weer uit te schrijven en je plaats aan iemand anders aan te bieden.